Privacy Policy

1. Information We Collect

Neuron may collect information necessary to operate, secure, and provide the Service.

This may include:

• username;
• account identifier;
• email address where required;
• Discord user ID;
• licence information;
• subscription status;
• device information;
• technical logs;
• purchase information;
• support-related information.

We aim to collect only information reasonably necessary for the operation of Neuron AI.

2. AI Functionality

Neuron AI uses artificial intelligence as part of its internal functionality.

Users are not required to submit AI prompts, conversations, or personal content directly to an AI model as part of normal use.

The AI features may process application or system-generated data necessary for the software to perform its intended functions.

Neuron does not use personal information for AI model training.

3. Technical and Device Information

When using Neuron AI, we may automatically receive technical information such as:

• IP address;
• browser type;
• operating system;
• application version;
• device information;
• approximate country or region;
• timestamps;
• error logs;
• session information;
• security events;
• diagnostic information.

This information may be used for:

• security;
• fraud prevention;
• debugging;
• service reliability;
• licence enforcement;
• performance monitoring;
• abuse prevention.

4. Licence and Device Information

Neuron AI may use licence-management systems to control access to the software.

These systems may process information such as:

• licence key;
• activation status;
• subscription status;
• licence expiry;
• device identifier;
• hardware-derived identifier;
• activation history;
• device-reset history;
• session status.

This information is used to verify licences, prevent unauthorised sharing, manage device limits, and secure the Service.

Third-party licensing providers may be used to perform these functions.

5. Payments

Payments may be processed by third-party payment providers.

Neuron may receive information such as:

• transaction identifier;
• payment status;
• product purchased;
• amount paid;
• currency;
• purchase date;
• customer identifier.

Neuron does not store full payment card details.

Payment providers may collect additional information under their own privacy policies.

6. Discord Information

If you connect Discord to Neuron AI, we may receive information permitted through the Discord integration, such as:

• Discord user ID;
• username;
• avatar;
• server membership information;
• roles;
• OAuth authentication information.

This information may be used for:

• account linking;
• authentication;
• licence verification;
• customer access;
• support;
• role management;
• community access.

Private application credentials such as Discord bot tokens and client secrets are stored server-side and are not exposed to users.

7. Cookies and Website Data

The Neuron website may use cookies or similar technologies.

These may be used for:

• login sessions;
• authentication;
• security;
• preferences;
• analytics;
• fraud prevention;
• website functionality.

Some cookies may be essential for the website to function correctly.

8. How We Use Information

Neuron may use collected information to:

• operate Neuron AI;
• authenticate users;
• manage licences;
• process purchases;
• provide software functionality;
• respond to support requests;
• prevent fraud and abuse;
• investigate security incidents;
• enforce our Terms of Service;
• improve performance and reliability;
• maintain website and application security;
• develop and improve features.

9. Information Sharing

Neuron may share information with service providers where reasonably necessary to operate the Service.

These providers may include:

• hosting providers;
• payment processors;
• licensing providers;
• authentication providers;
• Discord;
• analytics providers;
• infrastructure providers;
• security providers.

Neuron does not sell personal information to advertisers.

Information may also be disclosed where reasonably necessary to:

• comply with legal requirements;
• respond to lawful requests;
• investigate fraud or abuse;
• protect Neuron's systems;
• protect users;
• enforce our Terms of Service.

10. Data Retention

Neuron may retain information for as long as reasonably necessary to:

• provide the Service;
• maintain user accounts;
• manage licences;
• maintain transaction records;
• prevent fraud;
• investigate abuse;
• maintain security;
• resolve disputes;
• comply with legal obligations.

Different categories of information may have different retention periods.

Technical logs and security information may be deleted or anonymised when no longer reasonably required.

11. Data Security

Neuron takes reasonable measures to protect information against:

• unauthorised access;
• accidental disclosure;
• alteration;
• misuse;
• loss;
• destruction.

Security measures may include:

• HTTPS encryption;
• server-side secret storage;
• authentication controls;
• access restrictions;
• environment variables;
• rate limiting;
• logging and monitoring.

No internet-connected system can guarantee absolute security.

Users are responsible for protecting their own passwords, licence keys, authentication credentials, and account access.

12. Children and Young Users

Neuron AI is not designed to knowingly collect unnecessary personal information from children.

Users who are not legally able to agree to applicable terms themselves should use the Service only with permission from a parent or legal guardian where required.

13. International Processing

Some of Neuron's service providers may operate servers or infrastructure in countries different from the user's own country.

As a result, information may be processed or stored internationally.

Different countries may have different privacy and data-protection requirements.

14. User Requests

Where required by applicable law, users may have rights relating to their personal information.

Depending on the circumstances, these may include requesting:

• access to personal information;
• correction of inaccurate information;
• deletion of certain information;
• restriction of certain processing;
• information about how data is used.

Certain information may need to be retained for legitimate security, transaction, fraud-prevention, or legal purposes.

15. Third-Party Services

Neuron AI may rely on or integrate with third-party services.

These may include:

• payment providers;
• licensing platforms;
• hosting providers;
• authentication services;
• Discord;
• analytics or infrastructure providers.

Neuron does not control the privacy practices of third parties.

Users should review the privacy policies of those services where appropriate.

16. Changes to This Privacy Policy

Neuron may update this Privacy Policy as the Service changes.

Updates may reflect:

• new features;
• changes to data processing;
• security improvements;
• changes to third-party services;
• legal or regulatory requirements.

If significant changes are made, Neuron may provide notice through the website, Discord server, application, or another reasonable method.

Continued use of Neuron AI after an updated Privacy Policy takes effect may constitute acknowledgement of the updated policy where permitted by law.