Refund Policy

All purchases made through Neuron are generally final and non-refundable.

By purchasing access to Neuron AI, you acknowledge that you are purchasing a digital product or licence and that refunds are not normally provided once access has been delivered, activated, or made available.

Refunds may only be provided in the following circumstances:

• where required by applicable consumer protection laws;
• where Neuron determines that a refund is appropriate due to exceptional circumstances; or
• where Neuron chooses to provide a refund at its sole discretion.

Neuron is not required to provide a refund simply because:

• you changed your mind;
• you no longer wish to use the product;
• you purchased the wrong licence duration or tier;
• you failed to read the product description or requirements;
• your device or setup is unsupported where compatibility requirements were clearly stated;
• you stop using the Service before your licence expires.

Any discretionary refund decision made by Neuron does not create an obligation to provide the same outcome in future cases.

Nothing in this Refund Policy excludes, restricts, or overrides any rights or remedies that cannot lawfully be excluded under applicable consumer protection laws.